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    • Archive for October, 2009

    Encouragement Counts!

    Published October 24th, 2009

    There are so many ways to give, from donating money and volunteering to devoting time and attention to a worthy cause. Another way to give is encouragement — simple, imaginative, thoughtful encouragement — especially to those who need it most.
    A great example is my friend Maralene Strom, who is business counselor for Supported Self-Employment, an [...]

    Thriving Amongst the Biggies

    Published October 1st, 2009

    The First Law of Stratospheric Success in The Go-Giver is “The Law of Value.” While John and I say it’s providing more in value than you take in payment, that simply means to make the customer experience so magnificent (remember Ernesto’s explanation of the three types of restaurants) that he or she will be blown away, want to [...]