In The Go-Giver, Ernesto Iafrate’s Italian-American Cafe was the example of an extremely successful restaurant, where the delicious cuisine was exceeded only by the ultimate customer experience.
In the very first chapter of Go-Givers Sell More, John and I discuss empathy as being one of five ways value can be added to another person’s life. Empathy simply means being able to put yourself in the other person’s shoes: to feel what they’re feeling, as best you can.
800-CEO-Read (also called 8CR), the nation’s premier distributor of business books, has formed a partnership with Inc. magazine to launch a cobranded list of bestselling business books, The Business Book Bestseller List.
As we mentioned a few days ago, Bob and I recently had the honor of getting to honor a true Pindar, the very first recipient of our Go-Giver Lifetime Achievement Award.
